Pragmatica della comunicazione digitale

Videoconference on Zoom, drinks on WhatsApp: it’s the boom of video calls, but what’s different in digital communications? An instructions manual for correct speaking and effective activity online.

Our lives have altered over the past few months and so has communication. The change has occurred in particular in the decrease of power in non-verbal (looks, expression, gestures) and para-verbal (rhythm and volume of a voice, inflection, pauses and silences) communication. All these elements alone convey 80% of the emotion in a conversation. Their contribution is so important that, in cases where there is an inconsistency between verbal and non-verbal channels, it’s the latter we tend to trust. Giorgio Nardone teaches us little tricks to improve our approach to work and interpersonal relations, even from behind a screen.